1. SHIPMENTS
GENERAL INFORMATION
We are committed to prepare your order as soon as possible so that you receive it in 15 working days.
We ship to Spain (Peninsula and Balearic Islands), Portugal, France and Italy. We do not ship to the Canary Islands, Ceuta and Melilla, nor to islands in other countries.
If you wish to change the delivery address once the order has been sent, it is essential that you contact us as soon as possible. Changing the delivery address will incur an additional cost depending on the destination.
Deliveries cannot be made to post office boxes.
2. RETURNS AND EXCHANGES
The customer must, within 24 hours of receiving the package, check that it has not been damaged during shipment and that all items are included. Any incident in this respect must be reported during this period. After these 24 hours, the shipment will be considered accepted and no claims will be accepted for damages or faults that may have occurred during transport.
In the event of receiving a product damaged during transport, the transport company must be informed by leaving a note on the delivery receipt that is signed by the delivery person and keeping a copy of the delivery note.
Then, you should contact us through the Contact section and detail the incident, and one of our sales representatives will contact you to resolve the incident.
HOW LONG DOES IT TAKE TO MAKE AN EXCHANGE OR RETURN?
We do not process exchanges. You must return the product and place a new order.
The period of time to return an article is 14 calendar days after the delivery of the order. After this period, no returns will be accepted. Return transport costs are to be borne by the customer.
It is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return will be possible. It is the customer's responsibility to provide adequate packaging to ensure that the items arrive at ALDAY in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to make the requested return.
HOW MUCH DOES IT COST TO MAKE A RETURN?
The costs associated with returns will always be charged to the buyer, who will be informed in advance of this cost. This cost will be deducted from the return payment, which will be made using the same payment method used for the purchase.
WHAT SHOULD I DO TO MAKE AN EXCHANGE OR RETURN?
You must contact us through the Contact section.
It is important that you specify this information in detail:
1. Attach the proof of purchase or invoice.
2. Describe the reason for which you want to return the product.
3. Click the "Send" button.
The customer service team will contact you as soon as possible.
Only returns that have been authorised by the company will be accepted.
Once the return is accepted and received in the warehouse in perfect condition, the amount will be credited in the same way you made your purchase within 2-3 working days.
GUARANTEE OF THE ARTICLES
All our articles are guaranteed for 2 years from the date of delivery of the order. The guarantee will only apply in those cases where there is a manufacturing defect and the damage has not been caused by misuse. We will study in detail if, in each case, the damage has been caused by misuse of the product.
To request the execution of the warranty, please contact us through the Contact section.