Terms and Conditions
1. Introduction
ALDAY offers you an online shopping service that allows you to purchase certain items from your computer. You can also benefit from promotions, gifts and exclusive offers.
We invite you to carefully read the general terms and conditions of sale governing the purchase of ALDAY products on this website. In fact, by browsing this website to make your purchases, it is assumed that you have given your consent to these general terms and conditions of sale.
2. Our details
The following conditions regulate the sale of the products presented on this website by the company: ALDAY S.L. Registered in the Mercantile and Trade Register of Barcelona in Volume 36389, Folio 15, Page B287459.
3. Contract
3.1. Service available
When ordering from ALDAY, please ensure that you are over 18 years of age.
The products offered are distributed in the following member states of the European Union: Spain (except islands) and France (except Corsica, DOM TOM and Monaco).
Persons residing outside these countries will only be able to benefit from the online shopping service of this website when the delivery address is located in one of the countries or territories mentioned above.
3.2. Purchase guarantees
ALDAY has tried to show the finishes of the furniture and auxiliary items so that they are as close to reality as possible. However, the colour that appears on the screen may be slightly different depending on the quality of your computer monitor. Therefore, ALDAY cannot guarantee that the colours displayed on your screen accurately reflect the actual colours.
Special offers, promotions or discounts are valid only until the date indicated or while stocks last.
ALDAY also makes every effort to ensure that the information contained on the website is complete, true and correct. In the event of an error, ALDAY will correct it immediately.
3.3. Purchasing process
The items you wish to purchase must be selected and added to your shopping cart by clicking on the corresponding icon.
The shopping cart will contain the reference of the selected item, its name, the chosen colour and its price in the corresponding currency. The price reported does not include transport costs as prices may vary according to the delivery method selected. This will be indicated in such a case.
To make the purchase, we will need the user's contact details, which will be stored in our database in order to process your order and facilitate future purchases on the website. The personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. Users can access, at any time, the personal data transmitted and the information about all their orders. ALDAY reminds users to complete their data as accurately as possible in order to avoid confusion or setbacks when sending the purchased items. In addition, if the user expressly requests it, they will receive information and publications related to ALDAY by post and/or SMS.
When the order has been fully completed, and before confirming it, the user will see a summary of the order identifying the item purchased, its total price (including shipping costs and taxes) with each item detailed, as well as the delivery details of the order, so that the user can confirm it by clicking on the 'Confirm payment' button.
No payment method other than those specifically provided for in these conditions of sale will be accepted.
3.4. Product availability
All orders are subject to product availability. If at the time of placing the order we detect that any of the products ordered is no longer in stock in our warehouses, ALDAY will try to find it. If this task proves impossible, the customer will be notified immediately (24/48H). In addition, the amount paid for this item will be refunded in the following days, using the same payment method that was used for the purchase.
3.5. Right not to accept an order
ALDAY may cancel any order or not accept a confirmed order for the following reasons:
- In case of technical error and/or typographical error in the prices or other product information contained on the website at the time of placing the order.
- In case of unavailability, as described in point 3.4.
- When security systems indicate that the command could be fraudulent.
- When there are reasons that indicate that the user is a minor.
- If ALDAY was unable to deliver the order to the address provided.
ALDAY will fully reimburse the sums that have been paid.
4. Price and payment
4.1. Payment and currency
The prices that appear on this website are expressed in euros.
ALDAY allows its users to choose the country of destination at the beginning of the purchase so that they can see the prices of the products, including all relevant taxes. If the customer subsequently changes the delivery address by changing the country of destination, the prices shown in the final summary of the order may vary.
4.2. Value added tax
In accordance with current legislation, sales will be subject to VAT, based on the VAT rate in force in the Member State where the goods are shipped.
According to the provisions of the law, if the purchaser is a VAT taxable person established in an EU Member State, the reverse charge mechanism may be applied, provided that the requirements defined by the law are met. In this case, the transaction will be exempted and the reverse charge mechanism will be applied by the customer.
4.3. Methods of payment
ALDAY will accept payments made by bank transfer, credit card or Paypal.
5. Delivery
Items purchased on www.aldaymeubledebain.eu will be sent by an international courier company and will be delivered within approximately 2 to 3 weeks in the case of home delivery.
Deliveries can only be made in Spain (except islands) and France (except Corsica, DOM TOM and Monaco).
In order to avoid incidents during delivery (incorrect addresses, impossibility of finding someone at the address indicated, etc.), it is imperative that you fill in the relevant form correctly; we strongly recommend that you specify a contact telephone number.
Orders can be tracked on the website www.aldaymeubledebain.eu where the location of the goods will be indicated at all times until they are finally received.
The transport price is calculated on the basis of the shipping method chosen and the item purchased. The exact price of transport will be calculated each time a new item is added to the shopping cart and will appear in detail on the purchase summary page before the customer confirms the order by clicking on the "Confirm payment" button. And before checkout. details.
Shipping costs are subject to change at any time without notice. This change will be applicable from the time the change is included in the help pages and when the contract is published on this website. In any case, the shipping costs that will appear when placing the order will remain valid.
6. Exchange and/or return policy
6.1. Conditions for exchange and/or returns
If after receiving your order, the customer is not satisfied, ALDAY allows you to change the size of the item purchased or return it, within fourteen (14) days from the date of receipt, provided that the item has not been used and is not damaged. Therefore, ALDAY will not be able to accept exchanges or returns of used or damaged items (unless it is a faulty item).
All returns of purchased items must be carefully packaged and must include the completed delivery note or return slip with your parcel.
If you have misplaced the packing slip when making the exchange or return, please ask for it. The return shipping costs shall be borne by the customer.
6.2. Right of withdrawal
The customer has the right to withdraw from this contract without giving any reason within 14 calendar days.
The withdrawal period shall expire 14 calendar days after the day on which the customer has purchased the goods.
In order to exercise the right of withdrawal, the user must notify us of his decision to withdraw from the contract by means of an express declaration, a letter sent by post:
ALDAY CASTELLBISBAL, S.L
CIF B63400345
Carrer de Manel Valls, 14, 08711 Òdena, Barcelona
We remind you not to transmit your card details by e-mail, fax or social networks. More information here.
The customer may use this form template, although its use is not compulsory.
In order to comply with the withdrawal period, it is sufficient for the notification regarding the exercise of this right to be sent before the corresponding period expires.
6.3. Consequences of returns
In the event of a return, we will reimburse the customer the purchase price without undue delay and in any case no later than 14 calendar days after the date on which you have informed us of your decision to withdraw from this contract. We will carry out the refund using the same payment method used by the customer for the initial transaction, unless the customer has decided otherwise. The transport costs of the return shall be borne by the customer.
We may withhold reimbursement until we have received the goods back, or until the customer has provided proof of their return, whichever condition is met first.
The customer must return or hand over the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which he has notified us of his decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods to us before the expiry of this period.
For more information on the conditions of return, please see the section on Returns and Exchanges.
6.4. Refunds
Once we have received the item(s), ALDAY will check that they are in good condition and will proceed to send the required size if the client has requested an exchange or will refund the amount paid using the same payment method used during the purchase. in the case of a return.
The return period can vary between 3 and 12 working days from the date of receipt of the return at ALDAY's warehouse. After checking the condition of the returned goods, we will notify the customer by email.
In the event of exercising the right to cancel the order, the maximum period for reimbursement of the amount paid by the consumer for the products will be 14 calendar days from the date of cancellation.
Payment for returned items will always be made using the same payment method used for the purchase.
In the event that ALDAY has mistakenly sent an item different from the one ordered by the client or if the quality of the item sent is not what was desired, ALDAY, after verifying the error or the defective item, will refund the amount of the returned item as well as the shipping costs. If an order that is faulty or defective is returned by ordinary post, ALDAY will pay the return transport costs, provided that the client encloses the document justifying the return costs with their parcel. The reimbursement of the transport costs will be made after the amount of the items.
7. Registration
The data provided by customers when registering will only be used by ALDAY to process orders and facilitate the browsing and purchasing process on the Website. In addition, in the event of express acceptance by the client, ALDAY will inform them via e-mail of its new collections and exclusive offers.
ALDAY guarantees that the data provided by clients will not be shared with third parties or companies outside the ALDAY Group.
The personal data provided by users will be treated in accordance with Organic Law 15/1995 of 13 December 1995 on the protection of personal data. For more information, we recommend that you consult our Privacy Policy.
The customer may, at any time, exercise their rights of access, rectification, cancellation or opposition to the data transmitted, by contacting the My Data section in the My Account section of our website by sending a letter to the following address:
ALDAY CASTELLBISBAL S.L.
Carrer de Manel Valls, 14, 08711 Òdena, Barcelona
8. Contact
If you have any questions, queries or suggestions for us, please do not hesitate to contact ALDAY by e-mail or post to the following address:
support@aldaymeubledebain.eu
ALDAY CASTELLBISBAL S.L.
Carrer de Manel Valls, 14, 08711 Òdena, Barcelona
Edition April 2022